Effective date: April 08, 2020
eds.ge (“us”, “we”, or “our”) operates the https://www.usa2georgia.com website and the mobile application (hereinafter referred to as the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
Service means the https://www.eds.ge website and the mobile application operated by eds.ge
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small files stored on your device (computer or mobile device).
INFORMATION COLLECTION AND USE
We collect several different types of information for various purposes to provide and improve our Service to you.
TYPES OF DATA COLLECTED
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
TRACKING & COOKIES DATA
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
USE OF DATA
eds.ge uses the collected data for various purposes:
To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
TRANSFER OF DATA
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Georgia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Georgia and process it there.
DISCLOSURE OF DATA
DISCLOSURE FOR LAW ENFORCEMENT
Under certain circumstances, eds.ge may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
eds.ge may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of eds.ge
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
SECURITY OF DATA
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
LINKS TO OTHER SITES
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
By email: firstname.lastname@example.org
By visiting this page on our website: https://www.eds.ge
By phone number: +995 555 690006
Terms of service
International Cargo Shipping and Expedition Agreement
Last update: June 1, 2019.
Updated: Shipping cost, paragraphs: 2.1 and 2.4
USA2GEORGIA Ltd., hereinafter forwarding company, Website: eds.ge, Tel: 555 690006, Address: Mukhrani st. 2 lane, house 9, Tbilisi
And Customer: A natural or legal person who uses the shipping service of eds.ge Ltd and is assigned a five-digit customer number. Which is recorded in the Common Commercial Invoice attached to the arrival of the goods, in the customs documentation and in the database of “USA 2 Georgia” Ltd., this Agreement shall be subject to the following:
1. Subject of the contract
1.1 The subject of the contract is the provision of freight forwarding services from the freight forwarder (located in New Castle, USA) to the freight forwarded and received by the freight forwarder in Georgia, which the freight forwarder provides in his own name and at the expense of the customer.
1.2 User registration with USA2GEORGIA is free and voluntary. Registration is done on the website eds.ge. Terms of service are public. Using the company eds.ge service means that the user agrees to the terms of the agreement only after getting acquainted with it.
2. Shipping cost, rounding of parcel weight and payment
2.1 Shipping cost is calculated from the total weight of the parcels. The payable weight is $ 8 per 1 kg at the current TBC Bank dollar purchase rate in GEL. From June 10, 2019, if the volumetric weight of the parcel (length * width * height / 6000 – in centimeters) exceeds 20 kg, the international rule for calculating the cost of transportation will apply, which provides for the payment of the maximum volume between volume and actual weights.
2.2 Payment must be made only by the payment methods indicated on the www.eds.ge website. In other cases, the receipt of the amount will not be confirmed in time, which will lead to delays in the distribution of parcels.
2.3 The weight is rounded to the nearest 100 grams
2.4 Payment between the parties shall be made no later than 30 days after the arrival of the goods. After the expiration of the term, the cargo will be charged a daily storage fee 2₾.
2.5 The Customer, based on the invoice issued by the forwarder, will pay the amount that will be calculated for each specific shipment.
2.6 In case of debt on the customer’s account, a separate parcel will not be received until the debt is fully repaid.
2.7 In the event that the volume or actual weight of a parcel / consignment received in the United States exceeds 10 kg, the Company reserves the right to suspend the dispatch of the parcel / consignment until the advance payment has been made.
3. Parcel size reduction service
3.1 Reduction service involves reducing the emptiness of the parcel as much as possible at the expense of fixing and folding the mailbox. All those parcels in which 1-2 cm wide space may be left on one side of the box will be considered reduced.
3.2 Parcels should not be rearranged in another box or park unless the customer indicates this on the parcel management page
3.3 Do not combine several products into one or more product boxes. Also do not open the shoe factory boxes unless the customer specifically indicates this in the parcel control panel before the parcel arrives at the US warehouse.
3.4 The factory boxes of the products in the parcel are not opened and thus reduced, nor is the size of the parcel reduced at the expense of removing the insulation and safety material placed in it.
3.5 No reduction of gift parcels or reduction of perishable goods and electrical equipment parcels for safety reasons
3.6 Boxed clothing is moved to the park and counted in real weight.
3.7 In the case of combined products, parcels shall be reduced in size as far as possible. Combined includes: clothes + shoes, clothes + bijouterie, shoes + watches, etc.
3.8 When the box is reduced, the product is not pressed, flattened or curled, etc.
3.9 In case of using the repackaging service, which the customer can voluntarily turn on or off in the parcel control panel, be it general repackaging or delay in the shoe park, the company is not responsible for product damage.
3.10 The customer has the right to check the size of the size reduction and repackage when receiving the parcel and receive the appropriate correction in the invoice. After leaving the office or receiving courier service in the region, the packaging is no longer checked and corrected.
4. The customer or the customer is obliged to:
4.1. At the request of the forwarder, to provide him / her with the relevant information about the cargo in a timely manner, as well as to give the instructions necessary for concluding the shipment documents, to provide the necessary information for the performance of customs and other actions. In addition, the outsourcer must provide the freight forwarder with the necessary documents to confirm the veracity of the said information.
4.2. In the presence of dangerous goods, the customer must warn the forwarder of the exact type of danger and, if necessary, indicate to him the safety measures.
4.3. Cargo that the freight forwarder was unaware of could be unloaded, destroyed or defused at any time and in any place without the obligation to pay damages.
4.4. The customer is obliged, if required by the type of cargo, to pack it in accordance with the shipping requirements.
4.5. The customer is obliged to check the contents of the parcel before receiving it. Complaints about product damage after leaving the office will no longer be considered and the company eds.ge will not be held responsible for possible damage or loss of products in the parcel.
5. Courier services
5.1. There are two types of courier services throughout Tbilisi: standard and express courier
5.2. In case of standard, courier service throughout Tbilisi is provided free of charge after the 3rd working day, on Thursdays. To use the standard courier service, you just need to pay all the invoices, and the “I will visit the office” box should not be checked in the settings section.
5.3. In case of express courier, the cost of courier service for any number of parcels up to 15 kg is 3 GEL and ends on the day of arrival of the flight. To use Express Courier, in the Parcels Control Panel, in the “Arrived” section, make a request by clicking the “Delivery Express Courier” button. The express courier works from Monday to Saturday.
5.4. Standard courier service applies to parcels paid by eds.ge within two days after sending the invoice to the customer. In case of late payment of the invoice, courier service is not provided.
5.5. The courier delivers the parcel to the address registered by the customer in the system and only once.
5.6. The address can be changed from the website only before the parcel arrives, otherwise the parcel will not be delivered to the changed address.
5.7. Address change and forwarding by calling the office or by oral agreement is restricted.
5.8. The courier does not carry the parcel on the floors.
5.9. Before arriving at the address, the courier will call the mobile number on the customer’s page to deliver the parcel to the customer. If the connection fails within a few minutes due to the customer or the telecommunications company, the courier will take the parcel to the warehouse, from where the customer is obliged to deliver the parcel himself.
5.10. In order to receive the parcel, the customer needs to have the ID card or passport of the recipient (the person whose name is written directly on the parcel). Photocopies will not be accepted. If the parcel is delivered by another, third party who is not the recipient of the parcel, then the identity card or passport of the person who will receive the parcel directly will also be required.
5.11. In case of wishing to take the parcel out of the office, the customer needs to select in the parcel control panel: “I will leave the office”, it is necessary to fix the change before the parcel arrives. Otherwise change will not be considered.
5.12. The parcel transfer is certified by the customer by presenting an ID or passport and signing a paper form or a special electronic device for signing.
5.13. Courier service in the regions is available during working days. Regional courier service is completed at the request of the customer from the parcel management page. The cost of regional courier service is set at 10 GEL for every 15 kg, regardless of the number of parcels.
5.14. For regional courier services, it is necessary to pay all prepaid invoices in advance and add the cost of regional courier services in addition to the balance. Parcels requested before 15:00 are delivered on the second working day, and after 15:00 on the third day.
5.15. Courier service throughout Tbilisi will not affect parcels weighing up to 0.5 kg on one flight.
5.16. Courier service schedule throughout Tbilisi is determined for each specific flight. The flight schedule is given on the company’s information page eds.ge.
6. A parcel can be transferred to a third party only if it can submit:
6.1. ID card or passport of both the recipient of the parcel and the sender
6.2. A notarized power of attorney will also be accepted.
7. Airline flight schedule, payment and parcel receipt period
7.1. The American warehouse is open Monday through Friday. Flights from the USA are shipped the next business day after receiving the parcel.
7.2. The average duration of transportation is 7-10 days.
7.3. The shipping cost invoice will be sent upon arrival of the cargo in Tbilisi.
7.4. The schedule of these flights is not fixed and the company is not responsible for delays in flights in case of force majeure (eg difficult weather conditions, canceled or changed schedule by the airline, etc.), as well as holiday-related reloads at the airlines.
7.5. Terms of receiving a parcel at the branch
7.5.1. Only non-customs cleared parcels worth up to 300 GEL brought by a natural person are issued at the branch;
7.5.2. The branch can be marked within 2 days after the flight departure;
7.5.3. Customs clearance and timely undeclared parcels will not be forwarded to the branch;
7.5.4. Also, courier services (standard, express and regional) will not be available on parcels transferred to the branch.
7.5.5. Automatic redirection will not apply to flights already sent.
7.6.1. eds.ge self-service terminal is an electronic device, through which the customer can receive a parcel by typing the code of a special 10-digit terminal on it;
7.6.2. The terminal code is sent via SMS as well as e-mail;
7.6.3. The user is obliged to enter the mobile phone number in the eds.ge account correctly, and in case of changing the phone number, to ensure its updating;
7.6.4. The 10-digit code of the terminal is sent only to the customer and the user is responsible for its confidentiality or loss;
7.6.5. The current code of the terminal is canceled after the customer has received all the parcels;
7.6.6. If the user loses the terminal code after receiving it, he / she is obliged to inform eds.ge about it and block the terminal code;
7.6.7. In case of loss of the terminal code, the customer can receive a parcel with the operator;
7.6.8. The self-service terminal operates in all offices and branches of eds.ge;
7.6.9. The service is activated automatically for all users;
7.6.10. To receive a parcel at the terminal, you need to dial a 10-digit code, which is sent to the customer after the arrival of the flight;
7.6.11. When receiving a parcel at the terminal, the customer does not need to present an identity document or sign the receipt of the parcel;
7.6.12. A parcel can be received by a third party only if it has the permission of the recipient of the parcel and the code of the relevant terminal;
7.6.13. The transfer of the terminal code to a third party is the responsibility of its owner. Eds.ge is not responsible for transferring the terminal code to a third party;
7.6.14. In case of a problem while receiving parcels at the terminal, the customer is obliged to immediately inform the operator;
7.6.15. Customs clearance of parcels is not received through the terminal.
8. Additional security services – responsibility for the parcel, according to the cost of the product.
8.1. This service provides protection against external damage or loss of the parcel. The service does not include inspection of the products in the parcel for damage or suitability for work.
8.2. To use the service, it is necessary to mark the relevant additional security in the parcel control panel along with the tracking code. Marking or canceling will not affect parcels on which the shipping invoice has already been issued.
8.3. In the event of loss or disappearance of the parcel, the Company assumes full responsibility, including for items sent by a private individual, purchased on Ebay or other auctions, written off, repaired or worn.
8.4. The Company is not responsible for any damage to the following products: Parcels sent by a private person, products purchased on Ebay or other auctions, written, repaired or worn, parcels that arrived in the United States without tracking codes and were assigned a tracking code generated by eds.ge, however In case of loss of similar type of parcels, the company will fully cover the damage, which is determined by the cost of production and transportation.
8.5. The cost of additional services is 1% of the amount indicated by the customer when declaring the parcel. It is paid with the shipping invoice.
8.6. The service does not apply to the following types of products: (eg glass, screen, tableware, porcelain, chandelier, bra, etc.) unless visually the parcel box is damaged. In case the contents of the parcel or its partial damage (glass, screen, etc. are broken, cracked ….) and at the same time the parcel is not damaged externally, the recipient (owner) is obliged to pay the shipping cost and take out the parcel , Otherwise the company reserves the right to immediately terminate the service of the mentioned customer eds.ge, subject to its further renewal.
8.7. In case of loss, the amount to be reimbursed is limited to the cost of the product, which is stated in the document confirming the purchase of the product and does not exceed the amount indicated on the declaration by the customer.
8.8. In order to compensate for the loss, it is necessary for the customer to submit a document confirming the purchase of the product, along with the tracking code provided by the postal company in the United States, and in case of products purchased in the store, a document confirming the purchase, extract or equivalent.
8.9. In case of loss, the refund will be made within 14 calendar days after the arrival of the flight.
8.10. If the customer clearly does not refuse in writing before the parcel arrives (or before the invoice is issued), additional security services for products worth $ 500 or more will be activated automatically.
8.11. In case of missing parcel, the damage will be reimbursed only if the customer adds the parcel tracking code to the receiving parcels section and activates the security service before the tracking code eds.ge arrives at the US address.
8.12. Only the parcel that has the relevant delivery (Delivered) document from the websites of the postal companies, eg USPS, UPS, FEDEX, is considered to have arrived at the address. USA2GEORGIA is entitled to request a graphic document confirming the signature from the user. “Signature” (made in the form of a real signature on a piece of paper or electronic device) which is created by a postal company in the United States (eg UPS, Fedex, USPS) upon delivery of the parcel and stored in the postal company database.
8.13. If the status of the parcel is displayed on the website of the American postal company as “delivered” and it also appears that the parcel is delivered “signed by…”, but the customer did not have the parcel tracking code on the personal website within 24-48 hours, it means , That the parcel was not physically delivered to American Post. In this case, the customer must contact the sender and complain about the non-acceptance of the parcel. After filing a complaint, the postal company must include the so-called Tracer, or search status, which means that the search is declared on the parcel. The above procedures are mandatory for the user. The company eds.ge does not make a commitment on parcels that did not physically arrive in the US warehouse, even if the postal company’s website has the status “delivered” and Signed by…. In the event of a dispute, eds.ge, as well as its partner American Company, which operates on 8 McCullough dr, will confirm to the sending company and US Mail in writing or by fax that the parcel did not physically reach the customer at 8 McCullough dr, New Castle In.
9. Customs clearance:
9.1. Declaration (indication of the name of the product sender, commodity code and price) on the eds.ge website is mandatory. The responsibility for the accuracy of the information lies entirely with the customer.
9.2. The customer is responsible for the customs clearance procedures, however the company will assist the customer in using the simplified customs procedures.
9.3. It is obligatory to pay for eds.ge services before the start of customs clearance procedures, within 2 days after sending the invoice.
9.4. The amount of preparation of documents for customs clearance parcels is set at 12 GEL for each declaration.
9.5. In case the Customs Service or the Ministry of Finance imposes a fine on eds.ge due to the customer’s complete or partial non-fulfillment of the terms of service (eg incomplete or inaccurate declaration of products), eds.ge reserves the right to impose the fine on the customer. .
10. Products whose transportation is prohibited
10.1. See a list of products whose transportation is prohibited. In case of sending prohibited products by the user, the company eds.ge does not take responsibility for sending the products to Georgia or for the confiscation of the products by the customs abroad.
10.2. In case the customer still sends the prohibited products to the American address provided to the customer by eds.ge, the company does not take responsibility for returning the parcel to the parcel sending shop or to a private person. This violation will be considered as a violation of the terms of service, which will lead to unconditional termination of the service and the imposition of fines on the customer, which is determined by the amount of material damage to the company eds.ge.
11. Other Restrictions and Conditions
11.1. Use of offensive language by the user or any citizen, acting against the interests of the company, dissemination of inaccurate information, direct or indirect advertising of another shipping company, either by e-mail, phone, chat or in person, as well as on the company’s Facebook page and blog Or the immediate and unconditional termination of the service of an identified citizen, and the cancellation and blocking of text or comments posted by the company on its Facebook or blog pages.
11.2. The Company reserves the right to refuse to provide freight forwarding services to individuals and companies that represent other freight forwarding companies, be they founders, directors or other management personnel.
11.3. All information and conditions posted on the eds.ge website, including text material from the FAQ section and the Terms of Service page, are genuine and form an integral part of this Agreement. Terms of service are considered as an agreement between the company and the customer. From the moment these terms are presented to the customer, click on the appropriate “Agree” button on the company’s website.
11.4. eds.ge does not take responsibility for transporting parcels from the United States to Georgia if the user makes a mistake while subscribing to the product and indicates the American address incompletely or incorrectly. Change of address by the user is not allowed and it must be written exactly as given on the user page, as well as in the e-mail received during registration.
11.5. eds.ge undertakes with the client only for the services described on the terms of service page.
11.6. eds.ge reserves the right to record and memorize customer relationships through the Internet, telecommunications or video surveillance systems of all kinds, including e-mails, chats or telephone conversations, Facebook or blog comments, which the company may use to protect its rights. Or in the event of another dispute.
11.7. The customer agrees that the documents submitted by him to receive the parcel (ID, passport, bank receipt) are authentic and the responsibility for the authenticity of these documents lies entirely with the customer.
11.8. Room number on which no parcel is registered will be considered inactive and will be canceled 3 months after registration
11.9. User personal information is protected. The company eds.ge does not transfer any information about the user to a third party without a court order.
11.10. The company eds.ge reserves the right to change the terms of service or terminate the service to the customer after prior notification of the customer, without agreement with him.
11.11. Change of username and surname after registration is no longer possible without proper instructions from the company. Instructions include submitting an ID at the office, confirming by email, and more.
11.12. Provided by the contract
11.13. All discount promotions offered to customers before June 14, 2011 will be considered void.
Thank you for your cooperation.